Delete your routebook account
routebook.io and the routebook app for Android
How to delete it
- In the app: Settings → Account → Delete Account.
- On the website: sign in, open Settings, and choose Delete Account under Account.
- Can't sign in any more? Email support@routebook.io from the address you signed up with, and we delete the account for you within 30 days.
What is deleted
- Your account: name, email address and password
- All flights, hotel stays, notes and statistics
- Your public profile, share links and calendar feed
- Your settings, badges and the app's push notification tokens
What is kept
- Payment records: Stripe and Google Play keep invoices for up to 10 years because accounting law requires it.
- Anonymous counts, such as how often a link in one of our emails was clicked, with your identifier removed.
If you have Pro
Cancel the subscription first, so it doesn't bill you again: on the website under Settings → Plan, or in Google Play under Payments & subscriptions if you subscribed in the app. Deleting the account does not cancel a Google Play subscription.
Delete only your flights or stays
To keep the account but remove its data, open Settings → Danger zone in the app or on the website and choose Delete all flights or Delete all hotel stays. A single flight or stay can be deleted from its own page. Deleted data is removed straight away, and the statistics, map and profile update to match.